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Frequently Asked Questions

 

General Questions

 

What is Live Chat and how do I use it?

Live chat is normally where we provide contractors exam support for both new and existing customers with everything and anything pertaining to their contractors license field of interest. Callback on the other hand, is for scheduled calls and are received directly by our support team. It is designed to assist customers during normal and after regular hours. Our support team will do their best to reach you within the specified timeframe.

 

What does the 30-Day Exam Support cover and when does it start?

All applicants automatically receive 30 days of online exam support, which starts whenever you're ready. This means that you can contact us via live chat or email anytime during the 30-day period and ask any questions you need answered pertaining to your contractors license or contractors exam.

 

How do you protect my information on your website?

All information on this website is safe and confidential. It is also 128-bit encrypted - highest standard in the industry. Check out our privacy policy page more details.

 

Is it safe to use Credit Cards on your website?

Absolutely. We do not store any credit card information on our servers. All payments are processed by Payleap payment gateway, which is a trusted payment processing services used in e-commerce.

 

How does your No Pass No Pay Guarantee work?

To qualify for the No Pass, No Pay Guarantee, we require that you allow a minimum of three weeks of study time and utilize our 30-day online exam support (exam review questions) at least three times before you actually take your scheduled contractors exam. If after studying our materials for three weeks and using our 30-day online exam support at least three times, you still fail the exam, all you have to do is contact us within three business days with the results of your contractors exam issued to you by the testing center and we will credit the original amount, less the original shipping and handling charges, to the original method of payment. We will only refund the price of the exam that you have failed, there is no refund for the exam or exams that you have passed successfully.

 

Do you have any Price Guarantee on your home study kits?

We won't be beaten on price! If anyone offers a better value - offers more study materials or contractors exam questions, simply send us a link to their website and we will beat their price by 10%.

 

What is your Return & Refund Policy?

We want you to be completely satisfied with your purchase. In order to keep our prices low, we do NOT offer returns or refunds once your order was processed, shipped and/or downloaded, unless you comply with our no pass, no pay guarantee policy and have failed your contractors exam. We will gladly exchange your exam materials for an even exchange if your material is defective or shipped in error.

 

Once my order is completed, how soon does it ship?

All of our orders are shipped via FedEx. If you place an order before 3 PM MST, your order will ship within 24 hours. If you place an order after 3 PM MST or over the weekend, your order will ship in the next 24-48 hours. If your order hasn't arrived within five to seven business days, please contact us. If you need expedited shipping you can select it during checkout at an additional cost. Note that sometimes due to state changes and regular exam updates, we cannot process your order the same day and may take up to 48-72 hours to complete.

 

What if I need help or have questions After Hours?

Every order receives 24/7 online applicant support. Given that some applicants have specific questions after hours, we have decided to provide this additional feature of support free of charge available only via live chat and email. Our support team is connected to our servers 24/7 and will respond as soon as possible to each applicant. This support is only available to current and new applicants by either initiating live chat, submitting a new ticket, or sending an email to us after regular hours.

 

Are your Home Study Materials available in both book and download format?

Applicants have the option to receive their study materials in either books with CD-ROMs version or select the same online download version. Both versions are identical and are loaded with hundreds of pages of valuable study materials covering hundreds of practice exam questions. Our study material isn’t meant to substitute your state recommended and/or allowed books. Most states have an open book contractors exam. If your state has an open book policy, then please make sure you that you bring those books with you to the exam. International Building Code book and other listed code books are definitely recommended. Your local library might carry all of them, or you can rent or buy them online, from either Amazon.com or Half.com.

 

Support Questions

 

Why can't I connect to your Live Chat Help?

Sometimes due to high volume of requests in live chat sessions, we cannot respond to every person in a timely manner. Our support team will do their best to respond to requests immediately. Make sure you refresh your browser and allow pop-ups for the selected page. Our live chat software is compatible with Internet Explorer, Safari, Firefox, Chrome and Opera. Make sure to always update your browser to the newest available version.

 

Can you help me solve my issue with CD-ROM / Download / Mobile Device?

If you're on a desktop or laptop computer, then the only required software you need for our download/CD-ROM software programs are the latest Adobe Flash Player, and Acrobat Reader. Make sure that you've uninstalled your previous versions, before attempting to install newer versions linked above. It's also best to restart your machine once you've installed both the Adobe Flash Player and Acrobat Reader. To launch the exam files, simply right-click on any exam and then select "open with" to navigate to Acrobat reader and click on it. No internet connection is required once you have either received our CD-ROMs or have downloaded our software. All of our exam materials are playable on either Windows or Mac platforms. If you do need additional help, please contact us via live chat 24/7. We also support mobile devices with flash players. Most Android and Apple mobile devices like iPad and iPhone need additional browser like Puffin Browser Pro which supports Flash for iPad, iPhone and Android devices.) In order to enable your practice exams with your mobile device, please send us a request to: support@stateexamexperts.com and we will email you a mobile version of your practice exams with instructions. You can also request it at the time of your order. Please know that an active free account with Box.com is needed, where you will upload your practice exams and simply access them with your mobile device using Puffin Browser Pro app in order to play the files.

 

Can I schedule a Callback?

We try hard to reach you back in a timely manner. In case we missed you, our apologies, sometimes due to high call volume on some days we cannot get back to every person in a timely manner. If we did not reach you within your requested callback time, please schedule a new callback and we will do our best to reach you within the specified timeframe.

 

How do I Contact Support?

The easiest and quickest way is via live chat or by calling 1-800-718-6184 Mon-Fri 7AM-7PM MST. For help after regular hours you can reach via live chat, or by scheduling a callback. We reply to all of our applicants requests in less than 24 hours.

 

Do you recommend that I utilize your 30-Day Exam Support?

Yes. In order to maximize your chances of passing the exam, make sure that you use our exam support as often as possible, either via live chat or email. Regardless where you purchase the contractors exam study materials, you will need to study for your contractors license in order to pass the contractors exam. Our home study practice exams do not contain the exact same wording as the actual exam and memorization has no part in it. Instead the focus is on understanding the concepts of the contractors exam. By design our practice exams contain the same subjects that are on the actual state exam that you need to understand in order to pass the state contractors exam. Our live chat system is meant to further assist you in preparing for the exam where you can specifically ask the contractors exam questions that interest you. Our study material isn’t meant to substitute your state recommended and/or allowed books. Most states have an open book contractors exam. If your state has an open book policy, then please make sure you that you bring those books with you to the exam. International Building Code book and other listed code books are definitely recommended. Your local library might carry all of them, or you can rent or buy them online, from either Amazon.com or Half.com.

 

How long will it take for me to prepare for my Exam?

Some people can master the material in as little as a week while others require more than a month. Our contractors exam materials do not contain the exact same wording as the real exam and memorization has no part in it. Your goal should be to study, learn and understand the content including: code referencing, trade related formulas, blueprint reading, estimating and bidding, and safety. The only way to find out how much time is needed, is to study and then practice through the material and then decide what works best for you. Our study material isn’t meant to substitute your state recommended and/or allowed books. Most states have an open book contractors exam. If your state has an open book policy, then please make sure you that you bring those books with you to the exam. International Building Code book and other listed code books are definitely recommended. Your local library might carry all of them, or you can rent or buy them online, from either Amazon.com or Half.com.

 

Can you schedule my Exam for me?

You have to apply for the contractors license and contractors exam yourself. Get more information here. Under the current laws due to regulations and privacy issues, no one else is allowed to do it on your behalf. To find out whether you qualify and may apply for your contractor license, click here.

 

Do I need any Computer Experience to use your home study kit?

No prior experience with computers is necessary. Our contractors exam materials are available in either book with CD-ROM format, or online downloadable version. Both are available to choose from with every order at no additional cost, but you must choose only one.

 

Do you assist with the License Application process?

Yes, with every order you will receive a contractors license application, which must be sent to the contractors license board, unless you have a notice to appear for the contractors exam, you will be required to send your application with the required fees. Upon request, we will also review your contractors license application at no additional cost.

 

Is there a Free Demo available where I can test your software?

The exam demo has 5 practice questions, contains no explanation and is meant to give you a better understanding of what is found on the actual contractors exam. Also available here.